Question 1

How do I place an order?

Accepted Answer

Choose a fabric, pick your colour and quantity, and add it to your cart. At checkout, enter your delivery details and pay securely through Paystack. You will receive an email confirmation with your order reference, which starts with AGY-.

Question 2

Which payment methods do you accept?

Accepted Answer

Online, you can pay with mobile money (MTN, Telecel and AirtelTigo) or with a Visa, Mastercard or other supported card through Paystack. In our Accra shop we also accept cash and bank transfer.

Question 3

Is it safe to pay on your website?

Accepted Answer

Yes. Payments are processed by Paystack. You enter your card or wallet details on Paystack's secure payment page, and those details never reach our servers.

Question 4

Can I change or cancel my order?

Accepted Answer

Contact us as soon as possible on WhatsApp or by email with your order reference. We can change or cancel an order before the fabric is cut, and any payment is refunded to the original payment method. Once fabric has been cut to your length it cannot be cancelled.

Question 5

What happens if I do not finish paying?

Accepted Answer

We hold the fabric in your order for 2 hours while you complete payment. After that, the reservation is released so other customers can buy it.

Question 6

Do you deliver outside Accra?

Accepted Answer

Yes, we deliver anywhere in Ghana. The delivery fee depends on your region and is shown at checkout before you pay. See our Delivery policy for current rates.

Question 7

How long does delivery take?

Accepted Answer

Most Accra orders arrive within 1 to 2 working days after payment is confirmed. Other regions typically take 2 to 5 working days.

Question 8

Can I collect my order from the shop?

Accepted Answer

Yes. Choose Store pickup at checkout. Pickup is free, and we will let you know when your order is ready to collect from our Accra shop. Please bring your order reference.

Question 9

How do I track my order?

Accepted Answer

We email you when your order is confirmed, cut and packed, out for delivery and delivered. You can also check its progress on the Track an order page with your order reference and email address.

Question 10

Can I return fabric?

Accepted Answer

Uncut fabric, such as a full piece or roll, can be returned in its original condition within 7 days of delivery or pickup. Fabric cut to your requested length is final sale, unless it is faulty, damaged or not what you ordered. See our Returns and refunds policy.

Question 11

How long do refunds take?

Accepted Answer

Once we receive and inspect your return, approved refunds are sent to your original payment method (mobile money wallet or card) through Paystack within 5 to 10 working days.

Question 12

How much fabric do I need?

Accepted Answer

It depends on the style. As a starting point, a kaba and slit usually needs about 6 yards. Our Yardage guide lists common styles, and your tailor can confirm the exact amount.

Question 13

Will the colour look exactly like the photos?

Accepted Answer

We show colours as accurately as we can, but screens display colour differently. If colour matching matters, message us on WhatsApp and we will send extra photos or a video before you order.

Question 14

How should I care for my fabric?

Accepted Answer

Hand wash in cold water or dry clean, do not bleach, iron on the reverse at a moderate heat, and dry in the shade to keep the colour deep. Each product page also lists its own care notes. See our Care guide.

Question 15

Do you offer wholesale prices?

Accepted Answer

Yes. Tailors, seamstresses and boutiques can apply for a wholesale account. Most applications are reviewed within two working days. Once approved, you will see wholesale prices, with a minimum quantity for each cloth.

Frequently asked questions

Orders & payment

Delivery & pickup

Returns & refunds

Fabric & care

Wholesale